Shipping policy
Shipping Policy
Samurai Vintage Co. ships worldwide from Hong Kong. Every order is packed by our small team here before it leaves for your country.
Do you ship to my country?
Yes. We ship worldwide. All parcels leave from Hong Kong, where we are based.
How much is shipping?
Shipping is free on every order, worldwide. We cover the postage so you do not have a surprise fee at checkout.
Do I need to pay import customs or taxes?
Import duties, taxes, and any customs charges are set by the destination country. They are not included in the watch or strap price, and they are not included in our free shipping. If a charge is raised, it is paid by the customer to local customs or the carrier.
In practice, most of our parcels reach collectors without an extra customs bill. We prepare every shipment carefully so clearance is as smooth as it can be. That said, the final decision always sits with customs in your country. We cannot guarantee that a parcel will never be inspected or assessed.
If you want a sense of what customers in your region usually experience, email us before you order at samurai.vintage.co@gmail.com and we will share what we typically see.
How will my order be shipped?
Hong Kong customers
- Hong Kong Post Local Mail, or
- Self-pick at SF Express
United States
- First leg from Hong Kong with our parcel partner Fuffy
- Final delivery to your address by USPS
- Typical transit: about 7–14 working days after dispatch
Europe
- Hong Kong Post Registered Air Mail with tracking
- Typical transit: about 10–15 working days after dispatch
Rest of the world
- Hong Kong Post Registered Air Mail with tracking
- Transit times vary by country. Message us before you order and we will give you a realistic estimate.
How long until my order leaves Hong Kong?
Once payment is confirmed, we check, pack, and hand the parcel to the carrier as promptly as we can. Vintage watches are inspected again before they are wrapped.
How is a vintage watch packed?
Each watch is packed to travel. We wrap the piece securely and use a tracked service so the parcel can be followed from Hong Kong onward. Please keep the original packaging and any tags until you are sure you are keeping the watch — you will need them if a return is approved.
How do I track my order?
You will receive tracking once the parcel is with the carrier.
- Hong Kong Post shipments can be tracked on the Hong Kong Post tracking page, and often on your local postal service once the parcel has entered your country.
- Some destinations only show full tracking after the parcel is signed for. If your country does not support Hong Kong Post’s tracked-and-signed product, the service used is International Signed, which updates when the parcel is delivered.
- US orders handed to Fuffy / USPS will use the tracking we send you for that route.
If tracking stalls for several days, email us with your order number. We will check it with the carrier.
What if my parcel is delayed, lost, or arrives damaged?
Working-day estimates above are typical, not a guarantee. International mail can slow down around holidays, peak seasons, or customs inspections.
If the parcel shows as delivered but you do not have it, check with neighbours and your local post office first, then contact us.
If the box arrives damaged, or the watch has a mechanical problem that was not described on the product page, photograph the packaging and the watch and email us within 7 days of delivery. For straps and accessories, please tell us within 48 hours. We will work it out with you under our Return Policy.
What if I entered the wrong address?
Write to us as soon as you notice. If the parcel has not left yet, we can usually update the address. If it is already in transit, we will help as far as the carrier allows. Extra shipping caused by an incorrect address may need to be covered by the customer.
Returns in brief
Please contact us within 7 days of receiving your order. Vintage watches may be returned only for an undisclosed or transit-related mechanical issue, and only if the watch is unworn in its original packaging. Straps and accessories are final sale unless they arrive damaged.
Full details are on our Return Policy page.
Need help before you order?
Email samurai.vintage.co@gmail.com with your country and the watch or strap you have in mind. We are happy to confirm the route and a realistic delivery window.